Customer Service & Documentation Specialist

Join our dynamic team as a Customer Service & Documentation Specialist in Jakarta Raya! This role is perfect for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless customer interactions and accurate documentation for export operations. You will work closely with our international clients, handling inquiries, resolving issues, and maintaining our company's reputation for excellence. Using tools like Salesforce and Microsoft Office Suite, you will manage customer data, track interactions, and generate reports to support our sales and operations teams.

At Private Advertiser, we are a leading player in the export industry, specializing in a variety of products. Our mission is to deliver exceptional service and support to our clients, both locally and internationally. With a strong focus on innovation and customer satisfaction, we are committed to fostering a collaborative and inclusive work environment. Join us and be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing timely and accurate responses.
• Assist in the preparation and maintenance of export documentation, including commercial invoices, packing lists, and certificates of origin.
• Manage customer data and interactions using Salesforce and other CRM tools.
• Generate and analyze reports to identify trends and areas for improvement.
• Collaborate with sales and operations teams to ensure smooth customer service delivery.
• Stay updated with industry regulations and best practices in export documentation.
• Provide training and support to junior staff on customer service procedures.
• Participate in cross-functional projects to enhance our export operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Trade, or a related field.
• Minimum of 3 years of experience in customer service or export documentation.
• Proficient in English, both written and spoken.
• Familiarity with Salesforce and Microsoft Office Suite.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment with tight deadlines.
• Certification in export documentation or related fields is a plus.
• Valid SIM (Surat Izin Mengemudi) and reliable transportation.

🛠️ Keahlian

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